We start our book by looking importantly at the END of projects. In fact, a subject of continual discussion on project management discussion groups is this: “What is project success?” When is a project’s end? And we would add, when should the project manager’s view of the project’s product end? Indeed, should the project manager (PM) cast his or her view past the time when the project’s product, service, or outcome has been handed over to the client, sponsor, or customer?