ABSTRACT
This chapter looks at few case studies that reinforce those concepts. Each case study details the main business drivers that warrant the usage of portal technology and the required portal solution. The chapter provides common use cases, business scenarios, themes and problem patterns where the portal can be used in real-world scenarios and presents a portal solution approach to address the problems. A new portal had redesigned user experience to provide a consistent and uniform user experience. Portal search was leveraged to enhance relevant information discovery. Built-in portal workflows were used to model the complex business process. The business wants to do a visual redesign and perform technology transformation to the new platform that can help the business grow. The organization came up with the specifications for the next-generation service platform based on the customer feedback and recommendations given by the consultancy form.
