ABSTRACT
Problem solving may require thinking creatively and beyond the ordinary or expected. The process of creative thinking begins with being a keen observer and identifying the problem and understanding what you know about it. Observation means being a good watcher, listener, and learner. Knowing what others have done and how they resolved problems allows for adapting their solutions and ideas to your current problem and at the same time trusting your own intuition, gut feeling, and hunch to be an innovator. “Running water does not stagnate” is a descriptive way of saying, Don’t wait until the problem has become unmanageable or until someone else comes forward with a solution. Often problems are easily solved by simply doing something. Do not fall into the tar pit of the do nothing. There is an old childish rhyme that sums up the person who encounters problems and is so fixated on the problem he doesn’t seek the solution: “When in worry, when in doubt, flap your arms and run about.” Similar advice to police officers and protective agents is, Even if you don’t know what to do, do something and pretend you know. You do know more than the average person and you should be calm and reassuring while doing something toward caring for the situation.
