ABSTRACT
Daniel started, “The four-step method is called such because the training process includes four steps (Figure 4.10). Let us go through each step. The first is about preparing the trainee. First and foremost, create the conditions so as not to be disturbed by any interruptions whatsoever: telephone, mail, SMS, people … Keep a natural tone. Greet the trainee. Introduce yourself. At this point you need to get him or her interested in the training. The best way to do this is to show interest in the person. It means putting him or her at ease, then presenting the job (describe the purpose and the procedure) to see what the person already knows. In a sense, whenever possible you will try to link the instruction to what the trainee already knows. Specify training steps and expected duration. Invite the trainee to ask any questions or make comments. The final point of this step consists of placing the trainee in the correct position for the training. As discussed previously, this means being in the real working conditions of the task for which he or she is being trained. The one advice that I will give you here is to avoid placing the trainee in front of you. Remember, I told you that I will discuss an FCM.* This is it. This position adds extra effort as the trainee needs to mirror everything you do (Figure 5.1). The easiest position is side-by-side as you can see on this chart (Figure 5.2). This is actually a simple and common mistake that has big consequences.”
