ABSTRACT
High-reliability organizations (HROs) practice failing. They have a process in identifying risks, prioritizing them, and then practicing what to do when they occur. Libuser1 found that financial institutions that achieve higher reliability also audit processes. Auditing processes adds to the knowledge of risk and is a conduit to leadership about behaviors that are accompanied with data that are checks on the quality and reliability of the processes that result in the outcomes. Dr. Deming helped us understand the difference between inspection and auditing.
