ABSTRACT
In Chapter 3, the fire underwriter’s knot example and related exercises showed effective (and ineffective) ways to teach someone a job. But although the description of Job Instruction (JI) using the four-step Training Within Industry (TWI) methodology was fairly detailed, other elements must be in place before you are ready to take these ideas to the shop floor. If you go with what you know now, you may still run into a variety of problems. Because the concepts covered in Chapter 3 follow a specific pattern, you might, for example, unwittingly give too much information or fail to present the job as clearly as you should. You might jump too soon from one point to another or backtrack because you missed a point earlier. In step 2, you might introduce new ideas in the wrong place or miss critical points because you have not clearly organized information about the job. In step 3, you might fail to confirm that the learner has in fact grasped all of the important steps and key points or confuse the learner by adding new information in step 3 that was not presented in step 2.
