ABSTRACT
No change occurs in a vacuum. The very connotation of change implies modification to an existing system—be it individuals, teams, or organizations. Stakeholders remain at the core of the change impact. These are people or groups who are either: impacting the change, impacted by the change, and those who are involved in implementing the change initiatives. The empathy map portrays the mixed emotions and feelings—both stated and unstated—that typical stakeholders go through during a change. The empathy map is a powerful depiction to decode how to best address stakeholder concerns. After the stakeholders have been identified, they need to be grouped. Organizations use diverse techniques to carry out this grouping. There are several models related to change at the individual, team, and organization levels. The chapter describes few of the change management models and how they can relate to the successful implementation of projects and programs.
