ABSTRACT
The Shigeo Shingo Model has gone through numerous iterations before arriving at the Model. Using the Insights, there are four major categories of principles and these are incorporated into the Shingo Model. Continuing this journey around the Shingo Model, the next box encountered is the Guiding Principles. The Shingo Guiding Principles are broken into four logical groups or "Dimensions" following Shigeo Shingo's direction to "think in terms of categorical principles." The next dimension moving up the pyramid of Shingo Guiding Principles is the Continuous Improvement dimension. This dimension focuses on the purpose of the enterprise. Within this dimension, there is only one principle, and that is a focus on the customer. Guiding principles are the substance which supports the purpose and evidence of a culture. Culture, as supported by and manifested in behaviors, finds itself as the center point in the development of enterprise excellence.
