ABSTRACT
In all business activities, including manufacturing and quality control, good communication between and among individuals, departments, and outside contacts is essential. Oral or spoken communication is of course the most commonly used method of sharing information, but this alone is often less than fully satisfactory, in part because the receiver(s) of the information must correctly interpret, understand, and at least for a period of time, remember what has been heard. This has been thoroughly studied in the field of communications theory. But many barriers exist in the interpretation of spoken messages, such as language problems, poor hearing and/or listening skills, distractions, lack of interest or involvement, emotional issues, and others.
