ABSTRACT
If we link the requirements together in a cycle (indicating the headings from ISO 9001 in bold type), having marketed the organization’s capability and attracted a customer, the cycle commences by the need to communicate with customers and determine the requirements of customers, of regulators and of the organization relative to the product or service to be supplied. This will
undoubtedly involve more customer communication and once requirements have been determined we need to review the requirements to ensure they are understood and confirm we have the capability to achieve them. If we have identified a need for new products and services, we would then need to plan product realization and in doing so use preventive action methods to ensure the success of the project and take care of any customer property on loan to us. We would undertake product design and development and in doing so we would probably need to identify product, purchase materials, components and services, build prototypes using the process of production provision and validate new processes. After design validation we would release product information into the market to attract customers and undertake more customer communication. As customers enquire about our offerings we would once
more determine the requirements in order to match customer needs with product offerings and our ability to supply.
