ABSTRACT
ISO 9000 was conceived to bring about an improvement in product quality. It was believed that if organizations were able to demonstrate that they were operating a quality system that met international standards, customers would gain greater confidence in the quality of products they purchased. It was also believed that by operating in accordance with documented procedures, errors would be reduced and consistency of output ensured. If you find the best way of achieving a result, put in place measures to prevent variation, document it and train others to apply it, it follows that the results produced should be consistently good.
