ABSTRACT
Measuring the return on investment (ROI) in learning, development, and performance improvement has earned a significant place among the critical issues in the workplace learning and performance field. Today’s workplace learning and performance professionals are being challenged to provide convincing data about the contribution of specific human resources programs and processes. Measuring ROI is a topic of much debate. It is rare for any topic to stir up emotions to the degree the ROI issue does. Return on investment is characterized as flawed and inappropriate by some, while others describe it as the only answer to their accountability concerns. Most training and development budgets have continued to grow year after year. As expenditures grow, accountability becomes more critical.
