Shifting to Performance Improvement: Learning Is Not Always the Answer,

Some CLOs are gradually shifting the learning and development function to a function that focuses on performance improvement. Because many performance problems cannot be solved with learning solutions, the learning and development department is offering a variety of learning and nonlearning solutions to improve performance in the organization. There is a movement toward not only individual performance improvement, but also organizational improvement. Linking individual performance to business performance is critical in today’s business environment. Perhaps no issue on the CLO landscape has been more pronounced and publicized than this shift to performance improvement. Books, articles, studies, and conferences have been developed on this topic, describing in detail how this process must be tackled.