ABSTRACT
By the end of the chapter, the reader should be able to
Appreciate how the primary causes of some tourism crises may be inherent within the tourism industry and business organizations.
Recognize the different types of commercial crises which can strike tourism enterprises.
Acknowledge the complexity of certain tourism industry organizational crises which result from internal and external factors in combination.
Identify approaches to the resolution of different forms of tourism commercial crises and assess their merits.
Understand some of the differences between large businesses and smaller scale ventures of relevance to the development and management of tourism crises.
