ABSTRACT

Statement b is correct. For example, a maintenance workteam doesn’t need to know about what kind of sales techniques are currently being brought in.

2 Here are the six stages.

Stage 1: Problem recognition. Stage 2: Problem definition and structuring. Stage 3: Identifying alternative courses of action. Stage 4: Making and communicating the decision. Stage 5: Implementing the decision. Stage 6: Review of the effects of the decision.