ABSTRACT
This is an updated version of one of the best selling management books of all time. Based on the work of US management consultants Kepner-Tregoe Inc, the book describes in great detail the processes they have developed for solving problems, making decisions, anticipating future problems, and appraising situations. The book uses case studies (one of which is featured in this workbook) all of which illustrate that, no matter how mysterious the problem, they can usually be solved by careful analysis of information.
