ABSTRACT
Performance can be an elusive concept. It deals with the outcomes, results, and
accomplishments achieved by a person, group, or organization. Too often, the
term performance is confused with behavior. In human performance improve-
ment (HPI), there is a clear distinction between these terms. A simple way to
distinguish them is to view performance as the end result and behavior as a
means to that end. Behaviors are thus the actions that can contribute to accom-
plishments, but they are not in themselves accomplishments. Stated another way,
behaviors are what people take with them and accomplishments are what they
leave behind.
