ABSTRACT
If it’s not shifting paradigms, it’s breaking all the rules and understanding that the only constant is change. We’re in the midst of a significant transition from all that we once knew about the effective management of organizations to something we understand very little about. The principles and concepts that we’ve studied, tested, reengineered, and improved upon no longer meet the challenges that current customers bring to the marketplace. With the changes brought by the digital age, globalization, and volatile economies, we’re searching for a whole new way of doing business. Practitioners, theorists, business leaders, and academics are all testing the waters, trying to identify the components needed to build an organization that can achieve breakthrough performance in the knowledge era.
