ABSTRACT
Charlie believes in what he refers to as an ‘open door’ policy of managing, making himself always available to members of his workteam whenever they go to his office. He regards this as an important part of his team building, but unfortunately it results in his being constantly interrupted, often for rather trivial reasons. Charlie does not believe in spending a lot of time over making decisions; rather, he regards himself as a ‘man of action’. Sometimes, however, his first decision proves to be not very suitable and so after consulting with others, he often quickly changes his mind. A few of Charlie’s team members were discussing his method of making decisions during their coffee break the other day. One of them described him as coming to conclusions ‘with his mind uncluttered with facts’, whilst another said that getting decisions from him was rather like making an instant cup of coffee, ‘just add water and stir’.
