ABSTRACT
For five years, Denny Shakur had been in charge of the administration office of a large mail order company. She was good at her job, and was well liked by both her workteam and her manager. However, in a recent audit by the firm’s external accountants, her section and team were criticized heavily. A report indicated that Denny had become sloppy about overtime and the use of operating supplies (that is, stationery, blank forms, and so on), and had allowed the misuse of telephones and copying equipment. It recommended that Denny be issued a budget for these items, and that her manager initiate tighter controls.
