ABSTRACT
In contrast you should avoid ‘closed’ questions. These are phrased in such a way that they only allow for short, uninformative answers such as ‘Yes’ and ‘No’. An example of a closed question might be ‘Did you enjoy the work you did in Customer Services?’ Here the interviewee can only answer ‘Yes’ or ‘No’ unless the interviewer prompts further information through a follow-up question.
