ABSTRACT
In relation to the question ‘Where are we now?’, it is useful to know how resources have been
utilized and with what returns. To this end, it helps to think of the organization as a bundle of
projects or activities. This is relevant whether the organization is large or small, commercial or
non-commercial, engaged in manufacturing or service rendering. Typical projects might be
defined as:
We might go further and define projects or activities in terms of missions: a mission in this
context represents the provision of a product or range of products at a particular level, of
service to a particular customer or customer group, in a particular area. Figure 4.1 illustrates
this (see also Chapter 7).
