The purpose of this chapter is to develop your knowledge and understanding of the key business issues relating to supply chain management and e-business. In particular after studying this chapter you should be able to:

recognize the importance of supply chain integration and how it is enabled through ICT;

know and understand the opportunities for synchronization, collaboration and joint product developments;

understand the opportunities and risks involved in electronic supply networks;

apply integration and e-business concepts to design and plan appropriate supply chain strategies including CRM approaches.