ABSTRACT
This is a very practical book on how to put the ideas of quality improvement into practice, in a straightforward and structured way.
Extension 2 Book ISO 9000 Quality Systems Handbook Author David Hoyle Publisher Butterworth-Heinemann, first edition 2001
This is a comprehensive and practical guide, covering over 250 requirements of the new ISO 9000:2000 standard. It includes useful checklists, flowcharts, related standards and bibliography. It is ideal if you are working in an orgranization intending to be accredited to the new standard.
