ABSTRACT
Assess how these differences in individuals are part of behaviour in the workplace and
Identify some of the issues relating to individual differences and vulnerable groups.
The MD’s working week was, as usual, extremely busy and stressful. The whole of Monday was ‘blocked out’ for interviewing candidates for the new post of Customer Services Manager for the Midlands region. Selection would be based on an application form and one interview. Three months after the successful candidate had started work he was dismissed for poor performance and misconduct. He had seemed ‘so right’ for the job; he had attended the same school as the MD’s son and according to the application form had achieved three ‘A’ levels at grade B, he spoke with a Birmingham accent which would ‘go down well with the customers’, and the MD had assessed his personality as ‘forthright, assertive and resilient’.
