ABSTRACT
Read the tasks listed below. Place a tick beside those that you think you would need to observe before you could decide if the person was competent or not.
Typing a letter
Dealing with a customer
Understanding why assessment is important
Shampooing hair
Reducing the price of a range of stock
It can be useful to watch people typing a letter so that you can be sure they are not looking at the keys and that they are sitting correctly. It might also allow you to see at what speed they type the letter. However, it is not necessarily a good way of assessing that person’s ability to type a letter. It might be far better to examine a letter after it has been typed. You can then see if it is correctly laid out and whether there are any spelling or punctuation errors.
