ABSTRACT
Observation. This is probably the most straightforward and easy-touse technique. It involves recording everything the jobholder is doing as part of the job. It provides an overview of a job, but does not highlight the level of difficulty of the various tasks or the importance of each. It can be made more meaningful if the jobholder is also interviewed while performing the role. It works best for routine activities where the tasks can be seen in sequence, such as machine operation or on a production line.
