ABSTRACT
If you were to speak to a senior-level manager within an organization, the likelihood is that, within a short period of time, you would be a having a conversation that included a number of management terms – core competences, key performance indicators and critical success factors, among others. Ask the same manager about how operations and operations management line up within these terms and the likelihood is that he or she might be mystified or perplexed by the question. We’ll explore the key reasons for this in Chapter 2, but we begin our text by stating:
Operations and operations management are of strategic importance to an organization.
