ABSTRACT
If you as the support manager are suddenly being challenged to justify your support services, then you may already have failed. If the powerful people are not already aware of how useful and justifiable you are, then there is a strong possibility that they are coming to you with suspicion in their hearts. Accept that they may need some considerable convincing that you really are worth as much to them as you think you are. After all, they pay the bills – maybe your information about the justification of user support will count, but your opinion almost certainly will not.
