ABSTRACT
Most of us go to the same place of work every day. As a result,
over time we stop seeing it we simply take for granted that it is the way it is and come to accept its imperfections. The purpose of
this chapter is to encourage you to take a fresh look at the work-
place and to be critical about the way its design and layout affects
the efficiency of production and the health and safety of your staff.
Work flows. Depending upon your industry raw materials may
flow through a manufacturing process, information may flow
through an administrative process being analysed, interpreted
and applied as it goes or guests may flow through a health club
using sports equipment and leisure services.
