ABSTRACT
Sam is a first line manager in a despatch department of an organization which has put more emphasis on its mail order business in the last couple of years.
Two members of Sam’s workteam are due to retire shortly and Sam has seen equipment in a trade magazine which could be run by one person and could do the work of four. Sam sees this as being a way of dealing with an increased workload without taking on extra staff. It also uses plastic covering rather than cardboard, at a reduced cost for packaging.
