ABSTRACT
So it is clear that, while it’s useful to have expert power and position power as a first line manager, to be able to negotiate a resolution to a conflict situation you also need personal power.
Sometimes the odds on negotiations being successful are reduced, not because of the lack of skill on behalf of the negotiators, but for reasons which may be beyond their control. The main causes are as follows:
opposing objectives; values being threatened; feedback being taken as criticism; situations becoming emotionally charged; team culture.
