ABSTRACT
Many organizations invest a lot of time and money in developing their people. The methods used vary between organizations but will include things like training courses and coaching. Obviously organizations expect their investment to pay dividends in terms of increased productivity and profitability. So what can an organization do to ensure that it gets the results it wants from its training? This workbook sets out the steps that should be taken to ensure that the right training is given to the right people at the right time.
