Chaos and the Fear of Not-Knowing
DOI link for Chaos and the Fear of Not-Knowing
Chaos and the Fear of Not-Knowing book
Customer service telephone lines are continually busy, with a large bank of calls always on hold. This is largely due to orders that frequently are up to six weeks late and of poor quality. Ex-
hausted employees move product through to fill late orders without much attention to how they are working. The returned merchandise room is overflowing.