ABSTRACT
The potential that people can bring to a work situation often corresponds poorly with what they are able to deliver. The performance of people at work is constrained by how a job is set up. The job can be the starting-point from which all other things follow. In reality, its emergence and shape depend on other forces, reflecting the demands of the market or the need to provide a service in line with the nature and philosophy of the employing body. If jobs are not formulated to hang together as a dynamic entity within a coherent system, the effectiveness of the whole will be severely weakened.
