ABSTRACT
The MRS defines observation as ‘A non-verbal means of obtaining primary data as an alternative or complement to questioning’ (MRS, 2003). Wilson defines it as ‘a data gathering approach where information on the behaviour of people, objects and organizations is collected without any questions being asked of the participant’ (Wilson, A., 2003)
n It is not dependent on the respondent’s memory. It records exactly what has happened, not what the respondent believes has happened.
