ABSTRACT

https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780080508191/256415ea-2c83-4a32-9201-aa4ed1118f69/content/inline1_B.tif" xmlns:xlink="http://www.w3.org/1999/xlink"/> Knowledge Management is less about managing knowledge and more about managing people and change. (Don Tornberg, Vice-President of Progress, Amoco Corporation)