ABSTRACT
As an information manager 1 you grapple with the ever- increasing speed of software and hardware developments. Do the following describe your situation?
Endless demands on your systems to keep the operational functions running (often at a 24/7 service level).
Management has just demanded you produce an important report.
Your programmers are leaving for better salaries.
The quality auditors are knocking on the door.
All three email server technicians are demanding holidays in the same month.
The Help Desk clerk is crying.
You are already late for your PowerPoint presentation to the Board.
