ABSTRACT
Factual approach The factual approach is one of the eight quality management principles used as a basis for developing ISO 9000. The principle is expressed as follows. Effective decisions are based on the analysis of data and information. An organization applying the factual approach principle would be one in which people are:
Taking measurements and collecting data and information relevant to the objective. Ensuring the data and information are sufficiently accurate, reliable and accessible. Analysing the data and information using valid methods. Understanding the value of appropriate statistical techniques. Making decisions and taking action based on the results of logical analysis balance with
experience and intuition.
