ABSTRACT
Many times conflicts arise because individuals or groups are trying to control resources in pursuit of their own goals. Some ways in which supervisors can ward off conflict within the organization are to:
Allocate resources fairly. Most businesses have a shortage of some supplies or materials. Managers will avoid conflicts if resources are distributed fairly without any appearance of favoritism. If supervisors must allocate resources to one worker versus another, the decision must be made openly, with an acceptable explanation based upon business need.
Clearly state company expectations. Many conflicts arise because workers judge that their contributions to the company are more important, or viewed as less important, than those of other workers. Sometimes supervisors spark these types of disagreements by stressing the goals of one department over another, rather than focusing on the goals of the entire organization. A manager's role is to set priorities but also to ensure that all workers understand the value of their roles and their importance within the team.
Avoid sudden unexplained changes in processes. Workers become comfortable with routines and avoid change, especially change without explanation. When change is necessary, managers must offer explanations and provide training to help prevent undue stress and the development of conflicts.
Address workers’ fears. When there is change in an organization, many workers become fearful. Even with explanations, many workers will feel threatened. Managers may not be in control of all the changes, but they should be willing to openly and honestly discuss workers’ concerns. Reassuring your workers will alleviate potential conflict.
