ABSTRACT
This chapter is concerned with productivity – its relevance and defi nition, its measurement, control and improvement. Among the topics considered are:
2 3 4 5111 6 7 8 9 1011 1 2 3 4 5 6 7 8 9 20111 1 211 3 4 5 6 7 8 9 30111 1 2 3 4 5 6 7 8 9 40111 1
1 Relevance. Productivity is seen as one of the most important measures of performance in operations management. In order to make any improvement in the utilization of input resources and to the performance of the transformation process, there must be methods for measuring their current efficiencies Productivity is also vitally important in terms of profits, cus tomer satisfaction and competition in all types of organization.
