ABSTRACT
The complexity of most of the processes that are operated in industry, commerce and the services places them beyond the control of any one individual. The only really efficient way to tackle process management and improvement is through the use of some form of teamwork which has many advantages over allowing individuals to work separately:
A greater variety of complex processes and problems may be tackled – those beyond the capability of any one individual or even one department – by the pooling of expertise and resources.
