ABSTRACT
In the early 1980s when organizations in the West started to be seriously interested in quality and its management there were many attempts to construct lists and frameworks to help this process.
In the West the famous American ‘gurus’ of quality management, such as W. Edwards Deming, Joseph M. Juran and Philip B. Crosby, started to try to make sense of the labyrinth of issues involved, including the tremendous competitive performance of Japan’s manufacturing industry. Deming and Juran had contributed to building Japan’s success in the 1950s and 1960s and it was appropriate that they should set down their ideas for how organizations could achieve success.
