ABSTRACT
As a matter of urgency, therefore, will you please authorize a complete redesign of this product?
From: Works Manager To: Production Manager Date: 6th August
This really is ridiculous!
I have all the QC records for the past ten years on this product. How can there be anything seriously wrong with the quality when we only get 0.1 per cent rejects at final inspection and less than 0.01 per cent returns from customers?
