ABSTRACT
E-business operations are complex . You must not only support e-business, but also the normal business processes. However, e-business places many urgent demands on the IT group as well as business departments such as customer service, accounting, fulfillment, and marketing. There is the day-to-day coordination with suppliers as well as dealing with customers . There can be even more pressing are changes and requests :
• Marketing designs a new promotion that requires coordination with many different departments.
