DOI link for Knowledge Application
Knowledge Application book
This chapter brings us to the final step in the knowledge management cycle when the knowledge that has been captured, coded, shared, and otherwise made available is put to actual use. If this step is not accomplished successfully, all of the KM efforts will have been in vain, for KM can succeed only if the knowledge is used. However, it now becomes imperative to understand which knowledge is of use to which set of people and how best to make it available to them so that they not only understand how to use it but believe that using this knowledge will lead to an improvement in their work. The use of learning taxonomies, task support systems, and personalization or profiling techniques can help ensure the best possible match between user and content. Expertise location systems and other collaboration aids can help groups of people find and apply valuable knowledge and know-how. Content management systems can be designed to optimize knowledge application on an organization-wide basis.