KM Strategy and Metrics
DOI link for KM Strategy and Metrics
KM Strategy and Metrics book
This chapter addresses the common building blocks that are developed in order to be able to apply and gain benefits from KM applications. The major steps involved in developing a knowledge management strategy are presented. Innovation and reuse will be discussed in terms of how best to balance creativity with organizational structure. Finally, the area of KM metrics is assessed, with a discussion of three commonly used techniques: benchmarking, the balanced scorecard method, and the house of quality metric.