ABSTRACT
Statement b should read . . . A group norm can be defined as a standard of behaviour that is derived from what the members of the group perceive as being acceptable and appropriate.
■ demonstrate a COMMITMENT to the team;
■ make clear the ROLES of the team members, so that everyone knows what is expected of them;
■ set out the overall and specific aims and OBJECTIVES, so that EVERYONE knows what has to be done and why it has to be done;
■ AGREE objectives wherever possible, to ensure that what is being asked is FAIR and REASONABLE;
■ PRAISE loudly, criticize QUIETLY.
