ABSTRACT
This chapter considers the overall framework in which visitor management takes place and presents a number of management issues via an investigation of selected examples. Managing visitors is one of the important ways of managing the impacts of tourism, particularly impacts on the environment, but in addition managing sociocultural and economic impacts. New Zealand provides a good example of possible conflict in relation to visitor management. International visitors generally demand easy access to facilities, and these need to be of a relatively high standard, particularly toilets and washing facilities. International visitors also demand good signage, clear notice boards, good maps and sufficiently well-serviced campsites. A major problem in relation to all types of visitor management is the lack of data about the impacts of tourism at particular sites that attract visitors. Visitor management involves regulating and often educating visitors. Controlling visitor numbers and/or modifying their behaviour are important approaches.
