ABSTRACT
Accommodation and hospitality services Learning outcomes This chapter examines the significance of the tourist accommodation product and hospitality services consumed by tourists. The chapter will outline the diversity of accommodation types and a number of current trends in the accommodation sector. On completion of the chapter, you should be able to understand:
● the scope and nature of tourist accommodation
● the range of operational issues affecting the accommodation sector
● the differences between serviced and non-serviced accommodation
● the importance of environmental issues in the management of hotels.
